Executive Manager Community Services Paula Noble congratulates the Community Health team for maintaining the standards of delivering service, following the release of the Victoria Health Experience Survey (VHES) results this week.
Showing a 25% improvement in “if you experienced unexpected harm or distress as a result of your treatment or care, did you have the opportunity to discuss this with the staff?”, RNH secured a score of 83.3%, up from the 58.3% last year.
Of the 616 service recipients who were sent surveys, 92 responded – with a 15% return rate.
RNH Community Health had three aspects of care that were significantly higher in comparison with the state:
• “If you experienced unexpected harm or distress as a result of your treatment or care, did you have the opportunity to discuss this with the staff?”
• “Did the Community Health Service offer you a written copy of a plan for your health and wellbeing?”
• “Was the Community Health Service clean?”
Whilst the service also recorded some lower results compared to 2023, these remain well above the state average.
The team will now discuss the changes and see where improvements can be made for next year’s survey.