Home Support

The significant changes being introduced into the aged care industry has made it almost impossible for local government authorities, like the Yarriambiack Shire, to continue to deliver these services. In their current format, Shires do not have the skills to manage and monitor clinical governance or the in-house expertise to meet the new Support at Home Program requirements.

The change occurred on Saturday 1st of July 2023. Since this day, RNH has commenced providing the community services to the Warracknabeal, Beulah, Brim, and Hopetoun areas.

Yes – you can have a say about any service provided to you. RNH may or may not be able to accommodate your request, depending on availability of staff.

Yes – for the most part. There may be times when a service is unable to be delivered, or the time or day of the service needs to change, but this will always be discussed with you first.

There could always be staff changes due to holidays, sick leave, or if a staff member leaves the organisation. Because of this, we can’t guarantee there won’t be any future changes.

You can ask for changes at any time. RNH will always try to assist you.

They will be subject to annual review.

Invoices will be sent out monthly.

Direct debit is the preferred option by RNH as it avoids money handling. If you need assistance to set up direct debit, please ask for help. We have a form to complete which has an explanation sheet attached. It does not need to be completed via a computer – it can be completed by hand.

Yes, if necessary, but please wait until you have received your invoice and bring that with you. As mentioned, RNH prefers that you complete a direct debit form.

We plan for all services to be resumed by October.

We received very limited notice of the changeover from the Shire to RNH, which required an intensive amount of organisation in a very short time frame. We wanted to ensure that those who needed personal care and hygiene assistance received care from day 1. As we have recruited more staff, we have gradually been able to commence shopping and home support. We thank you for your patience.

The delivery person may change but aside from that, no changes are planned.

Yes, meal vouchers will be reintroduced under RNH, but the program may look slightly different to the Shire’s meal voucher program. It will not be in place until late September or October.

Clients who received the vouchers in the past were transferred to the RNH list. These clients will receive a letter prior to the program recommencement.

You can provide feedback to:
Alannah Lehmann
Commonwealth Home Support Program and Home Support Coordinator
5398 1244 (office direct) or 0428 234 161 (mobile)

You will be phoned when the feedback is received and provided with an estimated response time frame. It will depend on the amount of investigation that has to occur.