Three aspects of Rural Northwest Health’s care have been noted as higher than the Victorian average during the recent Victorian Healthcare Experience Survey.
A total of 92 people participated in the survey, which rated the care, communication, and support they received from the community health program.
RNH received a rating of 95.5% in the section “Overall, how would you rate the care you received from the service?”; slightly higher than the overall Victorian score of 93.4%.
The organisation also exceeded the state average in:
• “Did you feel that you were listened to and understood by staff?”: 85.7% compared to Victoria’s 84.2%.
• “Do you think using this Community Health Service has assisted you in being able to do the things that are important to you?”: 82.7%, compared to the Victorian rating of 78.1%
“Surveys are important and let us know how we’re going as an organisation,” RNH CEO Jenni Masters said.
“We were pleased to record above the state average for these areas and will use the survey feedback to continue improving our services for the community to ensure they have access to the most suitable services for their needs,” she said.