Hopetoun Residential Aged Care

Registered and enrolled nurses coordinate the clinical care provided to residents. They also help our qualified care team members provide care that is centred on the resident. Therapy services are available to residents as part of our aged care service. Residents or their family can arrange additional therapy, which may be invoiced to you. All our exercise programs are designed by a qualified physiotherapist to meet the individual needs of each resident.

We understand the joy and pleasure that food brings to our lives, which is why we make every day a dining experience at Rural Northwest Health. We have qualified cooks preparing fresh, nutritious meals daily, including morning and afternoon tea. Meals are served banquet style from a bain-marie, so residents are able to view the choices available and select their choice and size of servings. A sneaky second helping of their favourite choice is also welcomed. We provide home cooking for special events and holidays like Christmas and Easter, and we host-themed dining experiences throughout the year.

For residents’ comfort and enjoyment, mealtimes are protected. During lunch, 12–1pm, and dinner, 5–6 pm, all activities stop and the dining area is sealed from external traffic. This allows a relaxed, stress-free environment and gives residents time to socialise and enjoy their dining experience without interruption. Catering team members serving meals and nursing team members aiding residents are the only team members allowed in the area during these times.

We have open visiting hours, but visiting is restricted at mealtimes. If visits are intended before 9am or after 8pm, staff need to be advised prior to visiting so we can coordinate any care needs. The Campus has an automatic lock-down system in place, so please ring the doorbell if the campus is locked.

Due to flexibility of visiting hours, on some occasions visitors may be asked to wait while a care need is being completed. If a resident is required to be ready to receive visitors by a certain time, please speak to the registered nurse in charge and, where possible, we’ll ensure the resident is ready.

Maintaining a community connection is vital to the wellbeing of everyone, which is why we actively encourage the involvement of family, friends, and the broader community in our residences. Ongoing support and the involvement of family and friends goes a long way to supporting the social and emotional needs of residents.

It’s important for residents to maintain their personal friendships as well as facilitate new ones. Family and friends are always welcome and have unrestricted visiting hours (except during mealtimes). They’re also encouraged to participate in planning and care through our various committees and family conferences.

Single Room & Private Ensuite

Modern climate-controlled rooms providing single electric bed, private ensuite, garden or rural views, lounge chair, built in robe, chest of drawers and telephone and television points. Rooms can be personalised with photographs and memorabilia, using our entry display.

Single Room & Shared Ensuite

Modern climate-controlled rooms providing single electric bed, shared ensuite, garden or rural views, lounge chair, built in robe, chest of drawers and telephone and television points. Rooms can be personalised with photographs and memorabilia, using our entry display.

Common areas description

A spacious modern facility, opened in 2005, with distinctive central living area allowing access to manicured gardens that provide space to sit or walk and a large outdoor shelter. The central living area features two ambient lounge areas and dining room. There are two quiet sitting areas with tea and coffee making facilities and two themed atriums in each wing. There is a water feature atrium at the entrance and a café serviced by volunteers, selling sweets and hot and cold drinks.

Additional care and services included in room price

Residents receive no charge consultations with Allied Health services including Physiotherapy, Dietitian, Diabetes Educator, Social Worker, Speech Pathologist and Podiatrist.

Additional care and services available at additional cost

Optional services include a weekly hairdresser, newspaper and magazine delivery, pharmacy delivery including personal non-pharmaceutical items, Foxtel and personal telephone and the opportunity to enjoy an annual holiday with nursing and carer support.

Extra service fee

RNH do not charge for any extra services

Please contact our Aged Care Finance Officer for further assistance and information on 03 53 961246 or email us at agedcareenquiries@rnh.net.au

Under the Aged Care Act 2024 there are a number of costs involved when moving into an aged care home. How much you may need to pay depends on the room you choose and an assessment of your income and assets (called a means assessment).

A Centrelink (or Department of Veterans’ Affairs) assessment letter is required to confirm the correct fees for permanent residential aged care. If an assessment is not completed, fees will be charged at the applicable maximum rate.

This assessment is completed online via the My Gov website. If you need assistance completing the assessment online, please contact the Centrelink Aged Care Assessment Team on 1800 227 475. You may also choose to ask a financial adviser to help you understand your options.

You can also use the My Aged Care Fees Estimator to get a general idea of the fees that may apply.

The different types of Fees and Accommodation Costs are:

Basic Daily Fee

• This fee covers everyday living costs such as meals, cleaning, laundry, utilities and general services provided in an aged care home.
• Payable by all residents and is the same amount for everyone.
• This fee is set by the Australian Government at 85% of the single rate of the basic Age Pension. This changes twice per year. Current rates can be found here.

Hotelling Contribution

• This contribution covers general living costs related to accommodation, such as food services, cleaning, laundry and maintenance of shared areas.
• Payable depending on your assessable income and assets.
• If you are required to pay a Hotelling Contribution, the amount payable will be outlined in your Centrelink assessment letter.
• Government limits apply to how much you can be asked to pay. The current daily cap can be found here.

Non-Clinical Care Contribution

• This helps cover non-medical support such as assistance with daily activities, lifestyle programs and social activities that support wellbeing.
• Payable depending on your assessable income and assets.
• Government caps apply. Daily and Lifetime caps can be found here.

Accommodation Costs

• This is the cost related to your room in a residential aged care home.
• How much you pay for your room depends on your income and assets assessment.
• You may pay the full cost, part of the cost, or nothing at all, with government assistance available where applicable
• Room costs vary at each facility and depending on shared or single rooms (detailed below)

Room Types and Prices:

Single Room & Private Ensuite

The maximum accommodation price for a single room with a private ensuite is:

• Refundable Accommodation Deposit (RAD) of $300,000 or
• Daily Accommodation Payment (DAP) of $62.88 per day, or
• Combination of both. For example, you may pay $150,000 as a RAD and $31.44 per day as a DAP.

Single Room & Shared Ensuite

The maximum accommodation price for a single room with a shared ensuite is:

• Refundable Accommodation Deposit (RAD) of $250,000 or
• Daily Accommodation Payment (DAP) of $52.40 per day, or
• Combination of both. For example, you may pay $125,000 as a RAD and $26.20 per day as a DAP.

Explanation of payment options

• If you are required to pay accommodation costs, you can choose to pay a lump sum (RAD), a daily payment (DAP), or a combination of both RAD and DAP.
• Any Refundable Accommodation Deposit (RAD) is refunded when you permanently leave care, less any applicable retention amount. The retention is calculated at a rate equivalent to 2 % per year, for a maximum of 5 years.
• Daily Accommodation Payment (DAP) are linked to a government-set interest rate, which means the daily amount may change over time (subject to Indexation twice yearly)

Please contact our Aged Care Finance Officer for further assistance and information on 03 53 961246 or email us at agedcareenquiries@rnh.net.au

Financial hardship

• If paying your aged care fees or accommodation costs would cause you financial hardship, you may be able to apply for financial hardship assistance.
• Financial hardship assistance is assessed by Centrelink (or the Department of Veterans’ Affairs) and may reduce or remove certain fees and contributions.
• You will need to provide information about your financial situation as part of the hardship assessment.
• Assistance is not automatic and must be approved following an assessment.
• For more information or to apply for financial hardship assistance, contact Centrelink on 1800 227 475 or visit My Aged Care.

To learn more about the different types of accommodation costs and fees and how they are calculated click here.

Please contact our Aged Care Finance Officer for further assistance and information on 03 53 961246 or email us at agedcareenquiries@rnh.net.au