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Health forum to have the answers

A community forum in Warracknabeal next week will provide answers to queries around the daily operation of Rural Northwest Health’s new wellbeing program.

The new model of care was introduced in July last year to help people live will and keep well. It is based on the Wagner model of care and refined to suit the community.

The model provides several wellbeing coordinators who are all qualified clinicians with specialised training to their specific roles. The coordinators provide a navigation and wellness support service to steer clients to the appropriate care for their particular need.

Community Health manager Ngareta Melgren said the new model of care had been working well but there were people still unsure of the process.

“We’ve had such a great response to our wellbeing coordinators overall but there is still some confusion with how the wellbeing service works and also how it integrates with other Rural Northwest Health community health services,” Ms Melgren said.

“This is quite understandable because any time there are changes like this, there is a degree of uncertainty,” she said.

“Once people understand how the new model works, they realise just how effective it can be to help them live well.”

Ms Melgren expects the open forum will clear any doubt for those still unsure of the processes.

“We’ve had so many successful outcomes since July and we are going to share a few stories at the forum,” she said.

“The idea for the forum has resulted from community feedback and we appreciate people providing it to us.

“If there are concerns in the community and we don’t hear about them, it makes it impossible to make improvements.

“Fortunately we have already been able to make improvements from the community feedback received so far.

“But considering it’s a brand new model, it has come a long way.”

Ms Melgren said anyone who couldn’t attend the forum were welcome to contact her at Rural Northwest Health to get answers to their queries.

The community forum is in meeting room 12 at Rural Northwest Health’s Warracknabeal campus on January 24. A morning tea will be provided.


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